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Infosys BPM to Create 250 Jobs with the creation of a State-of-the-Art Delivery Centre in Waterford

Waterford Fine Gael Senator John Cummins has warmly welcomed the decision by the Business Process Management arm of Infosys, a New York Stock Exchange listed company to establish a State-of-the-Art Delivery Centre in Waterford City with the creation of 250 jobs.


Infosys BPM started its Ireland operations in Dublin in 2014, delivering exceptional service offerings across telecommunications, manufacturing, social media, healthcare, edtech, and fintech sectors. Since then, the company has further expanded in Ireland and the United Kingdom.

The new centre in Waterford will provide voice support, customer service and technical support operations for large global enterprises. The new roles will cover several functions across various job levels, spanning a multitude of skills from customer and technical support roles to subject-matter-experts in the areas of finance, HR, planning, and capacity management.


Senator Cummins said “It is fantastic to see another IDA jobs announcement for Waterford on the back of recent announcements by Bauch and Lomb, Repligen, Horizon Therapeutics and Tegus. Today’s announcement brings to 660 the number of IDA backed jobs that have been created in the past 5 months and they are a further vote of confidence in Waterford as an attractive location for inward investment. I want to personally wish the company every success as they grow and expand their team in Waterford.


Senator Cummins added “I have been working closely with Tánaiste and Minister for Enterprise, Trade and Employment Leo Varadkar to emphasise the importance of job creation in Waterford and the wider South East region. Since Fine Gael came into government, we have seen the continued upward trend of IDA supported employment in Waterford. Job numbers have increased by over 50% from 5217 in 2011 to 7875 at the end of 2020 and this trend has continued throughout 2021“.


“What is especially great about this announcement is the location of the jobs, right in the heart of the city centre at Railway Square. I have to acknowledge the positive work that has been ongoing in recent times to improve and populate this area. These 250 new roles will not only benefit Railway Square, but it will also undoubtedly result in a very positive spin-off for the entire city centre.


Leo Varadkar TD, Tánaiste and Minister for Enterprise, Trade and Employment, Ireland,said: “Congratulations to the entire Infosys BPM team, on this impressive expansion which will result in the creation of 250 new jobs in Waterford. This is a great boost for the South East and demonstrates the attractiveness of Ireland as a location for investment from leading companies from around the world. The best of luck to the team, I trust you will be very happy in Waterford.”

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